How to Buy Kenya Power (KPLC) Tokens Using Equity Bank Channels: Full 2025 Guide

Quick-start: the fastest ways (skimmable box)

Out of units? Use the quickest Equity paths to get tokens fast—no data-heavy steps required.

1. Equity Mobile App: Payments → Billers → Kenya Power (KPLC) Prepaid → Enter meter (11 digits) → Amount → Confirm resolved customer name → Approve with OTP/PIN → Receive 20-digit token by SMS/in-app.
2. USSD *247#: Dial *247# → Payments/Billers → Power/KPLC Prepaid → Enter meter → Amount → Confirm name → Enter PIN → Receive SMS token.

Always confirm the meter name before paying. After the first successful payment, save the meter as a beneficiary to avoid retyping and reduce risk.

Prerequisites and what to have ready

• An active Equity Bank Kenya account (Equity Group Holdings Plc) with sufficient KES balance.
• Your KPLC Meter Number (11 digits) for prepaid purchases.
• A registered phone line (Equitel or other) to receive OTP/2FA and the token SMS.
• Connectivity: Equity Mobile/Online need data; USSD *247# and Equitel STK work even on feature phones.

Enable Two-Factor Authentication (2FA), keep KYC up to date, and set practical per-transaction and daily limits aligned with Central Bank of Kenya (CBK) guidance and AML best practices. From a lending perspective, avoid relying on short-term credit for utilities. If you’re comparing financing (e.g., rýchly nebankový úver, nebanková pôžička schválenie online ihneď, or pôžičky online nebankové), prioritize transparent total cost and repayment fit.

Choose the right Equity channel for your situation

Select the channel that best matches your connectivity, documentation, and speed needs. If one path is down, switch to another within the Equity stack for resilience.

Legacy references to Eazzy Banking/EazzyPay may appear online; default to the current Equity Mobile App interface.

Step-by-step: buy KPLC tokens via Equity Mobile App

1. Open Equity Mobile App and sign in with 2FA/biometrics.
2. Tap Payments → Billers → Kenya Power (KPLC) Prepaid (Paybill 888880).
3. Select the debit account, enter your 11-digit meter number and the amount (KES).
4. Confirm the resolved customer/meter name. If it doesn’t match what you expect, cancel and re-check.
5. Review charges and total, then authorize with OTP/PIN.
6. Note the transaction reference number. The 20-digit STS token arrives by SMS and may display in the receipt screen.
7. Tap Save Beneficiary and label clearly (e.g., “House A – Ground Floor”).

If the token SMS delays, use KPLC’s *977# or myKenyaPower to retrieve the most recent token tied to that meter.

Step-by-step: buy KPLC tokens via Equity Online (Internet Banking)

1. Sign in to Equity Online on a secure browser and complete 2FA.
2. Go to Payments → Billers → KPLC Prepaid.
3. Select your debit account, enter the meter number, amount, and a clear narration/reference (e.g., “Shop – Jan 2025”).
4. Verify the resolved meter name, review charges, and submit. Approve with OTP if prompted.
5. Download or print the e-receipt (shows biller, meter, amount, date/time, and reference). The token will arrive by SMS and is often viewable in transaction details.

For landlords and SMEs, e-receipts and narrations simplify monthly reconciliation and audits alongside the myKenyaPower transaction history.

Step-by-step: buy KPLC tokens via USSD *247#

1. Dial *247# on your registered line.
2. Select Payments/Billers → Power/KPLC Prepaid.
3. Enter the meter number (11 digits) and the amount.
4. Confirm the resolved name. If wrong, cancel and re-enter carefully.
5. Authorize with your PIN and wait for confirmation.
6. Receive an SMS containing the 20‑digit token.

Save the meter under Favorites/Beneficiaries on USSD to shorten future payments and reduce typos.

Step-by-step: buy KPLC tokens via Equitel SIM Toolkit (STK)

1. Open Equitel in your phone’s SIM Toolkit.
2. Navigate: Payments → Billers → KPLC Prepaid.
3. Enter the meter number and amount.
4. Verify the meter name on screen and authorize with your Equitel PIN.
5. Wait for the SMS containing the 20‑digit token.

On feature phones or poor data zones, Equitel STK is a dependable alternative to app/online pathways.

Fallbacks: Equity Agents and Equity ATMs

If digital channels are slow or down, use the Equity Agent network or an Equity ATM.

• Equity Agent: Carry your meter number, phone (to receive token SMS), and cash or Equity card. Request KPLC Prepaid. Keep the printed/SMS receipt.
• Equity ATM: Insert card → Bill Payments → KPLC Prepaid → Enter meter → Enter amount → Confirm → Collect receipt. Token arrives via SMS shortly.

Confirm any agent service fee before paying and note operating hours and queues.

Field-by-field: enter the right details every time

Name resolution is your first line of defense against typos. If the displayed customer name isn’t yours, stop and re-enter the meter number.

Fees, limits, and settlement timelines

Prepaid KPLC payments through Equity typically settle near-instantly, with the token SMS arriving within seconds to a few minutes. Exact charges and limits vary by channel and may change—always review the on-screen fee summary before confirming.

If no token after 10–15 minutes and the debit is posted, proceed to the retrieval steps below.

Retrieve delayed or lost tokens

1. Check Equity confirmations: Review Equity Mobile/Online transaction history and SMS inbox for the token or reference.
2. Use KPLC USSD *977#: Dial *977# → Prepaid Services → Token Retrieval → Enter your meter number → Confirm. You’ll get the last token(s) issued.
3. Use myKenyaPower portal/app: Log in, select your meter/account, and view purchase history to copy the 20‑digit token.
4. Escalate to KPLC: If still missing, contact KPLC with your meter number and Equity transaction reference for manual lookup.

Keep your transaction reference number and the exact date/time and amount—these speed up support on both KPLC and Equity sides.

Troubleshooting: common errors and exact fixes

• Paid to the wrong meter: Immediately record the Equity reference, date/time, and amount. Contact Equity Bank to raise a reversal request, then notify KPLC. Reversal is only possible if a token hasn’t been generated/redeemed—act fast.
• Duplicate debit or no token: Verify statements and SMS. If duplicated or missing token, open tickets with both Equity and KPLC. Provide meter number, reference, screenshots, and your phone number.
• Token rejected by meter: Enter the 20‑digit STS token slowly. If still rejected, retrieve again via *977# or myKenyaPower to confirm digits. Persistent failures may indicate keypad or meter issues—contact KPLC with your token and meter details.
• Channel downtime/timeouts: If app/online is slow, use USSD *247# or Equitel STK. If USSD times out, re-dial promptly, switch to app/online, or visit an Equity Agent or ATM. If KPLC systems delay, wait 10–30 minutes and retrieve via *977#.

Understand your units: tariffs, levies, and why units vary

The kWh you receive change with EPRA-regulated components and your monthly consumption band. These deductions apply before computing net energy units.

Lifeline bands: Domestic consumers have tiered pricing—initial “lifeline” units are cheaper, then rates increase. Multiple purchases within the same month can push you into higher bands, lowering units per shilling.

Worked example (conceptual):

1. You pay KES 1,000 via Equity Mobile to KPLC Prepaid.
2. Statutory items (VAT, Fuel, Forex, Inflation, EPRA, REP, WRA) are deducted per the current EPRA schedule.
3. The remaining net value is divided by the applicable tariff rate to yield kWh units. This is why month-to-month unit totals vary.

Manage multiple meters and business use cases

Landlords and SMEs—kiosks, salons, cyber cafés—benefit from consistent labeling and narration for clean records and faster repeats. Equity Mobile, Equity Online, and USSD all support saving beneficiaries.

• Use consistent labels: “Tenant A – 1st Floor,” “Shop – Freezer,” “House 1 – Outside Lights.”
• Standardize narrations: “Premises – Month – Person” (e.g., “Shop – Feb 2025 – Mary”).
• Export statements and e-receipts monthly; back up tokens for audits or tenant queries via myKenyaPower.

Cash-flow tip from a lending pro: if considering short-term financing to keep power on, compare options thoroughly—even non-bank offers like nebankové spoločnosti poskytujúce pôžičky, nebanková pôžička kde naozaj požičia, nebankové pôžičky pre každého, porovnanie nebankových pôžičiek, nebankové pôžičky kde naozaj požičajú nové, zoznam nebankových pôžičiek, and nebanková pôžička 2025. Prioritize affordability and transparency from any spoločnosti ktoré poskytujú pôžičky before committing.

Security and fraud prevention

• Verify the biller every time: KPLC Prepaid – Paybill 888880. Avoid lookalike or fake billers.
• Never share PINS/OTPs. Equity/KPLC will not request them by phone or links.
• Use official shortcodes only: Equity *247#; KPLC *977#. Prefer in-app biller lists.
• Enable 2FA, set transaction limits, and protect against SIM-swap (SIM/phone lock, PIN on SIM).
• Maintain updated KYC with Equity Bank (a CBK-regulated institution) to ease reversals and support under AML standards.

Special scenarios and edge cases

Prepaid vs Postpaid: For tokens, always pick Prepaid 888880. Postpaid bills for accounts use 888888. Paying the wrong one won’t produce a token.

Smart meters/STS prompts: Some meters may request a “migration” or “reset” token—contact KPLC for guidance before purchasing more power.

Buying for someone else (remote/diaspora): Use Equity Online or Equity Mobile. Save the beneficiary with a clear label, verify the resolved name, then forward the SMS token or copy from the receipt.

Support and escalation

Have these ready before contacting support: meter number, date/time, amount, Equity transaction reference, your phone number, and screenshots.

Log ticket numbers on both sides and track status. Resolution times depend on whether a token has been generated or redeemed on the receiving meter.

FAQs

• How long do tokens take? Usually seconds to a few minutes. If more than 10–15 minutes, retrieve via *977# or check myKenyaPower.
• What’s the minimum/maximum I can buy? Many channels accept from ~KES 100; maximum depends on your channel and account limits.
• Can I reverse a wrong meter payment? Only if a token hasn’t been generated/redeemed. Contact Equity first, then KPLC—act immediately.
• Where can I get receipts? Equity Mobile/Online show receipts; Equity Online supports downloadable PDFs. Keep SMS confirmations too.
• My token SMS didn’t arrive—what now? Use KPLC *977# Token Retrieval or view history in myKenyaPower.
• How can I confirm my meter number? Check the meter sticker, past KPLC SMS, or your myKenyaPower profile.
• Can I buy at night or on weekends? Yes. Equity Mobile, USSD *247#, Equitel STK, some ATMs, and many agents work after hours.
• Why did I receive fewer units this time? Tariffs/levies and your monthly consumption band changed per the current EPRA schedule.
• Is USSD safe? Yes—verify biller names and keep your PIN private. Watch for shoulder surfing/timeouts.
• Can I manage multiple meters? Save beneficiaries with clear labels and use narrations for reconciliation.
• Does this guide include loan recommendations? No. If exploring credit, evaluate total cost and suitability—even for non-bank options like nebanková pôžička pre každého or nebankové offers—before using debt to fund utilities.

Conclusion

Equity Bank provides several reliable ways—Equity Mobile, Equity Online, USSD *247#, Equitel STK, plus Agents/ATMs—to buy KPLC prepaid tokens quickly and securely. Confirm the biller and resolved meter name before every payment, save beneficiaries to prevent errors, and store e-receipts for your records. If tokens delay, retrieve them via KPLC *977# or myKenyaPower, and escalate with your Equity transaction reference for a fast resolution.