|The Nairobi Hospital has a
modern, well-equipped and staffed Accident & Emergency
Centre that handles both emergencies and non-emergency
cases. The centre has its own Laboratory, X-ray Unit and
CT scanner to facilitate quick evaluation of the patients.
Upon arrival, patients are registered at the reception and
then seen by a triage nurse who determines the order in
which they need attention. He/she takes brief information
about the patient’s illness or injury.
In emergency situations, patients are not seen on a “first come
first served” basis. Rather, they are seen in order of the
seriousness of their problems. That is why some patients who
arrive after you may be attended to before you. They are not
more important than you, but their needs are simply more
Patients are called into a treatment room by the number issued
from the reception desk. Family members are allowed to accompany
the patients into the treatment rooms. However, the treatment
areas are small, so we encourage only one visitor at a time. It
provides greater privacy for patients if there are no visitors
in the halls, visitors are advised to wait in the waiting area.
Food and Beverage
Once patients are in the hospital, we request them to refrain
form eating or drinking until they have consulted with a staff
member. A full stomach can delay some treatment or testing
Emergency Care Team
The Accident and Emergency Centre is staffed by qualified
professionals. All emergency nurses are registered and enrolled
nurses and they are occasionally assisted by student nurses.
There is a nurse-shift in charge on duty at all times. If we
forget to introduce ourselves, please remind us. If you have
concerns or problems with your care while in the emergency centre, please speak to your primary nurse or ChargeSister or
the A&E co-ordiantor.
There are a variety of reasons why patients may have to wait.
Other patients may be treated ahead of you due to the severity
of their conditions; specialized treatment rooms may not be
immediately available or you may need a test or procedure that
Time taken for Laboratory results, for example, may vary between
15 minutes to two hours depending on the test done. We know
waiting is difficult and we will do our best to minimize your
waiting time. Meanwhile, we greatly appreciate your patience and
If you are in pain, tell your nurse. We will do our best to
relieve it. However, giving pain medication for certain
conditions may be prohibited, at least initially, because
diagnosis and treatment are more difficult if drugs mask
If you have taken or are supposed to take any medication, be
sure to tell the emergency nurse or physician before your next
Checking out of the emergency centre takes a few
minutes. The physician or nurse will tell you how to care for
yourself and recognize problems or symptoms. Please feel free to
ask any questions.
If you are admitted to the hospital, we will move you to your
assigned room as quickly as possible. However, the process may
be slow if your physician is busy with other patients or if a
bed is not available at the time of your admission.
However, delays will be advised and we will do our best to move
you as soon as possible.
Your doctor may want to refer you to one of the consultant
clinics for follow up with your medical care. It is very
important that you continue with your care in this manner. The
records of your visit to the emergency centre will be made
available to the consultant’s outpatient clinic. Telephone
numbers of the doctor’s clinic and location will be given to you
before you leave the emergency centre.
assistance. So help us help you. Make sure the information you
give to us is as complete and accurate as possible. If you have
any questions or if you start to experience any medical problems
after leaving the centre, call us or return to hospital
immediately. We are here to take care for your emergencies 24
hours a day.
are insured for outpatient treatment please provide the details
required by your insurer and sign the claim form as guided by our