Accident and Emergency Centre

The Nairobi Hospital has a

modern, well-equipped and staffed Accident & Emergency

Centre that handles both emergencies and non-emergency

cases. The centre has its own Laboratory, X-ray Unit and

CT scanner to facilitate quick evaluation of the patients.

Upon arrival, patients are registered at the reception and

then seen by a triage nurse who determines the order in

which they need attention. He/she takes brief information

about the patient’s illness or injury.


In emergency situations, patients are not seen on a “first come

first served” basis. Rather, they are seen in order of the

seriousness of their problems. That is why some patients who

arrive after you may be attended to before you. They are not

more important than you, but their needs are simply more

urgent.Treatment Area

Patients are called into a treatment room by the number issued

from the reception desk. Family members are allowed to accompany

the patients into the treatment rooms. However, the treatment

areas are small, so we encourage only one visitor at a time. It

provides greater privacy for patients if there are no visitors

in the halls, visitors are advised to wait in the waiting area.

Food and Beverage

Once patients are in the hospital, we request them to refrain

form eating or drinking until they have consulted with a staff

member. A full stomach can delay some treatment or testing


Emergency Care Team

The Accident and Emergency Centre is staffed by qualified

professionals. All emergency nurses are registered and enrolled

nurses and they are occasionally assisted by student nurses.

There is a nurse-shift in charge on duty at all times. If we

forget to introduce ourselves, please remind us. If you have

concerns or problems with your care while in the emergency centre, please speak to your primary nurse or ChargeSister or

the A&E co-ordiantor.


There are a variety of reasons why patients may have to wait.

Other patients may be treated ahead of you due to the severity

of their conditions; specialized treatment rooms may not be

immediately available or you may need a test or procedure that

takes time.

Time taken for Laboratory results, for example, may vary between

15 minutes to two hours depending on the test done. We know

waiting is difficult and we will do our best to minimize your

waiting time. Meanwhile, we greatly appreciate your patience and


If you are in pain, tell your nurse. We will do our best to

relieve it. However, giving pain medication for certain

conditions may be prohibited, at least initially, because

diagnosis and treatment are more difficult if drugs mask


If you have taken or are supposed to take any medication, be

sure to tell the emergency nurse or physician before your next

scheduled dose.

Check Out

Checking out of the emergency centre takes a few

minutes. The physician or nurse will tell you how to care for

yourself and recognize problems or symptoms. Please feel free to

ask any questions.

Hospital Admission

If you are admitted to the hospital, we will move you to your

assigned room as quickly as possible. However, the process may

be slow if your physician is busy with other patients or if a

bed is not available at the time of your admission.

However, delays will be advised and we will do our best to move

you as soon as possible.

Follow Up

Your doctor may want to refer you to one of the consultant

clinics for follow up with your medical care. It is very

important that you continue with your care in this manner. The

records of your visit to the emergency centre will be made

available to the consultant’s outpatient clinic. Telephone

numbers of the doctor’s clinic and location will be given to you

before you leave the emergency centre.

Your Responsibilities

We are eager to help, but we need your

assistance. So help us help you. Make sure the information you

give to us is as complete and accurate as possible. If you have

any questions or if you start to experience any medical problems

after leaving the centre, call us or return to hospital

immediately. We are here to take care for your emergencies 24

hours a day.

  Please pay your bill promptly. If you

are insured for outpatient treatment please provide the details

required by your insurer and sign the claim form as guided by our

registration staff

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