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Your Doctor will arrange for your admission through the Hospital's booking office according to your diagnosis. However for Maternity bookings should be made directly by the expectant mother with a doctors referral.

Self paying patients will be required to pay a deposit which will be used to off set the bill at discharge time. Patients being paid for by third parties will be required to complete the required forms and paper work.

Patients should make arrangements to top up their deposits as their stay in the Hospital progresses.

NHIF (National Hospital Insurance Fund)
Patients who contribute to NHIF are entitled to a rebate of KSh. 1,400 on their bed charges per night. However the following requirements should be fulfilled in accordance to NHIF rules:

NHIF contribution card must be signed on both sides by the contributors
Photocopy of the contributor's ID (both sides)
NHIF cards with franking impressions must be accompanied by the Certificate of Contributions paid from employer (CCP).
The contributor must complete Part I and III of the claim form (NHIF 8)
A letter of long stay signed by the doctor must accompany claims for hospitalization in excess of 10 days
If the patient is the listed as "spouse" his/her copy of ID is required
If the child claiming a rebate is over 18 years, a child declaration form is completed and a letter form the institution of learning is required
If the patient is a child, the contributor should complete NHIF 24. If the child is over 18 years, a letter from the institution of learning is required
The contributor should make sure that the Hospital authority endorses his/her card at discharge date
When the contributor is deceased/disabled, the next of kin should complete and sign for the contributor
Security / Personal Property
Please do not bring valuables or large sums of money with you into the Hospital. However if you do, please hand over the same to the Sister in Charge of the ward for safekeeping. We cannot accept responsibility for your personal property unless handed over into our custody.

All balances should be paid at the time of discharge. You will be advised of the provisional amount on your account at the time of discharge. However there may be additional charge, which will NOT have been processed through the computer at the time of discharge. A final invoice will be sent to you within a reasonable time and a cash or cheque payment must be sent.

Doctors' fees are charged separately and are not included in the Hospital's invoice.

Payment by cheque at discharge is not acceptable unless by prior arrangement with the Hospital Administration.

Mobile Telephones
Mobile telephones are included in the list of valuable and patients should not bring them into the Hospital. However if you do, please hand it over to the Sister in Charge of the Ward for safekeeping. It is not advisable to use mobile phones in some areas of the Hospital e.g. ICU or HDU as they do interfere with delicate electronic medical equipment.

Catering and Dietetics
Patients are given a choice of menus.  If you have any special requirements, please ask the nursing staff to contact catering or a dietician on your behalf.  A full time dietetic service is available for both in-patients and outpatients.

The Catering department is certified by HACCP (Hazardous Analysis of Critical Control Points) International and is committed to providing safe and high quality catering services to our customers.

Only two visitors are allowed to visit a patient at any one time. Children under 12 years are not permitted to the wards and/or rooms. 

Visiting hours are from 12 noon to 1.30 p.m. and again from 4.00 p.m. to 7.30 p.m. However some wards like ICU have more flexible visiting times but you may be asked to wait if a procedure is being performed.

Social Worker
We have a social worker to give help to patients and their relatives. Some of her duties include counseling, preparing death registers, assisting patient with social problems and coordinating chaplaincy matters in the hospital.

If you would like to speak to a social worker please tell us

Hospital Chapel
There is a chapel situated on the ground floor opposite the old CT scanner. There is a Catholic mass every Thursday at 1.00 p.m. and Holy Communion and Protestant service every Sunday.

For a bedside prayer request and Holy Communion please ask the charge sister for details.

We respect every individuals right to worship and can make arrangements for religious minister to visit you.

Refreshments for Visitors
There is a coffee shop in the Hospital which serves drinks and snacks e.t.c during the day and there are also vending machines at the Accident and Emergency centre.

Newspapers and Magazines
Newspapers and Magazines are available for purchase at the Red Cross shop.

Your Medicines
Please inform the nursing staff about medicine that you have been taking and have brought with you to the Hospital. If you have any concerns about your medicine please discuss this with your nurse or doctor.

The Ward Team
A Sister in Charge runs each Ward. Qualified nurses will take care of you during your stay. Your doctor may visit you once or twice a day and will fully discuss and update you on your treatment and progress.

Other members of the team include the ward attendants who will ensure your room or ward bed area is kept clean. Waiters/ waitresses will serve your food and will provide menus for you to complete. Phlebotomists will draw your blood for laboratory tests

Telephone Calls
All private rooms have telephone extensions. The communications department on request can provide direct dialing to patients. If not patients have to book their telephone calls through the operator by dialing zero (0).

For international calls please fill out a request form (available in the ward) which is required for billing purposes

Patient Questionnaire
We are always striving to improve our services and your comments and suggestions are welcome. Please complete the Patient's Satisfaction form, which is provided on discharge. If you have a complaint during your stay it is important that you tell us as soon as possible.

The Hospital maintains a non-smoking policy. For you own well being and that of other patients please respect our non-smoking policy.

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