Plans are under way to increase membership of the Kenya Hospital Association (KHA) through attractive strategic marketing objectives.

KHA members toured some of the hospital sites currently being developed.

Over the last four months Nairobi Hospital and the KHA department has set out strategic action plans bent on meeting this objective. The KHA department plans to improve its services by providing quality customer service and, at the same time, review and introduce new schemes.

Speaking during a presentation at the KHA Open Day held in October, newly appointed KHA Secretary, Judy
Kimari, noted that there was need to inform existing members and potential members about services available to them.

“Our task ahead is to increase membership by using the analysis we have made. It is clear that there is need to come up with a product to suit certain segments of our members”, said Judy

Chief Executive, Andrew Stenton, added that plans were in place to improve
discounts applicable within the KHA scheme which currently include a 10%
discount applied to all purchases made from the pharmacy, general X-ray services
and laboratory test and 20% discounts on CT scans and Ultrasound examinations.

Members will also have the advantage of access to a state-of-the art ambulance equipped with life-saving equipment and a team doctor and trauma nurse to offer rapid response during medical emergencies.

Also on the marketing strategy agenda is a move to substantially

 increase the bed fees subsidy and access to healthcare service in any of the Nairobi Hospital’s outreach laboratory facilities in
Mombasa, Eldoret and Nyeri.

Also being worked out is a health insurance that will compete with Kenya’s leading health management

The changes will also see an increase in the subscription fee from Shs 2,500 to Shs 3,000 while senior members considered age sixty and above will pay Shs 1,500 as compared to Shs 1,250 starting early next year.

” When these changes are put in place, we expect to double the KHA membership and hope to see some of the recommendations take root mid next year” said Andrew

The Ronald Mcdonald Charity Foundation based in the United States has
made a generous donation towards the building of a facility for the parents and
family of children admitted to Nairobi Hospital.

The primary purpose of the facility situated at the south wing of the hospital is to cater for the families of children whose home is some distance away and where the family does not have a place to stay in Nairobi.

The donation was obtained following collaborations with the Charity Children’s Heartlink based in the United States and Nairobi Hospital. Nairobi Hospital has a long-running relationship with the Children’s Heartlink which allowed them to act as intermediary between the Ronald Mcdonald Charity and Nairobi Hospital.

The facility, which is a fully furnished family house with all the comforts of a home, provides accommodation for two families to stay close to their sick children.

” Nairobi Hospital is very grateful to both the Ronald Macdonald Charity
and Children’s Heartlink for this investment. It is indeed in line with our
mission, which is to provide quality healthcare through efficient health
services and facilities,” said the Chief Executive, Andrew Stenton.


It is difficult to believe that yet another year has passed. It has certainly been an exciting year in which KHA members have provided a great deal of advice through the KHA open days and the Annual General meeting.

With this advice and ideas in mind we look forward to promoting available services to our members as well as setting action plans that will see increased KHA membership.

Your tour to some of the hospital’s sites currently being developed is our commitment to ensuring that members are well informed about the development agenda of Nairobi Hospital which is to see the hospital is at par with the current healthcare trends in the world.

During the open day, a presentation of our outreach programme was made to keep you in the loop on the Nairobi Hospital’s Laboratory services, which will be conveniently available to you, at a location near you.

We have seen a new Matron come into post. She has already demonstrated her strong commitment to maintaining and enhancing the quality of nursing care received by our patients.

It is encouraging to see all these developments take place and we look forward to more developments in the year 2002.

I, together with the staff of Nairobi Hospital, wish you a Happy Christmas and a prosperous New Year.

Mr Andrew Stenton, CEO.


Graduating nurses hold their candles to signify Florence Nightingale’s pledge.

Twenty-nine nurses from Nairobi Hospital’s Cicely McDonell School of Nursing took part in the traditional candle lighting ceremony, which included a recitation of the Kenya Nurse’s Pledge.

Director of Advanced Nursing at the Aga Khan University (East Africa) Dr. Grace Miller, who was the Guest of Honour at the ceremony, challenged the graduating nurses to use the pledge as a guiding light in their profession.

She encouraged nurses to continually seek knowledge, which should be used for the betterment of the nursing profession, citing that Florence Nightingale advocated continuous learning.

The twenty-nine nurses are due to graduate early next year.




smiles: Six Nairobi Hospital Laundry staffers were recognised for their
outstanding performance after completing a two month course on the Fundamentals
of Laundry Management. Nairobi Hospital is the only hospital in the country
undertaking the self-study course offered by International Fabricare Institute
in Maryland, USA.




Safaricom this year sponsored the annual Cicely McDonell Charity Walk. This year’s target was to raise Shs 500,000/- to assist the underprivileged in society.



The training of core staff in finance will strengthen the already existing professionalism in this area”, added

The Vice Chairman challenged participants to throw emphasis on the critical role of financial management pointing out that fraud, particularly computer fraud is taking between 10 – 30% of companies’ profits.

Congratulating participants during the event, Chief Executive, Andrew Stenton, challenged non-finance managers to underscore the importance of the course, which provides them with a set of tools to make better arguments in financial terms about the financial needs of their various departments.

 Hospital staff members from left, Mary Angaine and Susan Gachihi share a light moment with KCA staff during a cocktail after the certificate


Sixty-nine non-finance Managers from ten divisions of the Nairobi Hospital graduated after intense training on Finance Management facilitated by the Kenya College of Accountancy

The objective of the course was to train core staff to analyze and interpret financial statements to enable them to make rational meaning of financial statements and make decisions and to 

interact between financial objectives and the corporate strategy.

Speaking during the presentation of the certificates, ICPAK Vice Chairperson, Rose
Ogega, noted that no institution can survive without proper and sound financial management adding that every institution must have clearly spelt out financial plans to succeed.” 

Nairobi Hospital is recognised as the most professionally run health institution in the country. 


Welcome to the Fold

Tom S. Shivo joins Nairobi Hospital as the Deputy Human Resources Manager. Prior to joining the Hospital Mr Shivo was working with Know How International Ltd.
(KHI) as a Human Resources Management consultant in training and development. He holds a Bachelor of Education Degree from Kenyatta University and a Higher Diploma in Human Resources Management from the Institute of Personnel Management, Kenya. He is currently undertaking an MBA programme (Human Resources) at the Nairobi University and is a member of the Institute of Personnel Management, Kenya. We welcome him to the Nairobi Hospital Community.

The Nairobi Hospital Sacco was presented a trophy for being the ‘Best Society’ in the country recording the highest rebates.

The society received a rebate from Kuscco Risk Management amounting to Shs 438,049/- in the year 2000.

Speaking to Nairobi Hospital Sacco members during their Education Day 

held on 13th October 2001 Mr Orodi from Co-operative College of Kenya enlightened members on their rights and obligations to the society and urged members to support their society in order to reap its benefits. He noted that the benefits would enable them to acquire property through the check off system.

The Education day was marked with the Management Committee of the Sacco inviting facilitators from various organisations to educate members on the day to day running of their society. 

Rachael Wafula, (right) KUSCCO Ltd Management, Manager presents the trophy and certificate to the society’s chairman, Mr Jacob Ochanda (second from left).

The message was evident staff members all had fun! fun! And lots of fun!

Nairobi Hospital held its first Fun Day bringing together staff members for a day full of fun and interactive activities on 27th October 2001. The activities included a mud obstacle, sack race, water games, slippery tug of war and a question and answer session of ” who’s smarter now” among others. UPDATE NEW DEVELOPMENTS  

The Nairobi Hospital has continued to invest in updating its medical equipment and has recently purchased high tech monitors and drug delivery devices for the high dependency areas. In addition, St. Mary’s Ward has seen investments in equipment that can now act as a children’s high dependency unit. This is particularly helpful when the hospital undertakes cardiac operations on children.

Following the successful renovations of the two new star rooms in Maia Carberry Ward, the Board has approved the building of six additional rooms on Pioneer Ward, St. Luke’s Ward and Lady McMillan Ward.

Nursing staff are very excited by the prospect of these improvements on the rooms and welcome the change noting that the decor creates a soft and comfortable atmosphere for their patients. When finished, all eight rooms will provide an indicator of the style in which Nairobi Hospital is moving to fully adopt in the next few

Minister for Tourism and Information, Kalonzo Musyoka (centre) visited the Nairobi Hospital laboratory stand at the Village Market during the Gigiri Annex awareness day.

The Nairobi Hospital Laboratory has launched three outreach programmes that will see the hospital provide quality healthcare services, in keeping with the programme’s mission statement, ‘Taking Quality Services Closer to the User’ in
Eldoret, Nyeri and Gigiri.

The programme was initiated by the laboratory department in 1997 to cater for patients living outside Nairobi.

These began initially as collecting centres but rapidly grew into fully operational laboratories enabling other Kenyans to gain access to Nairobi Hospital’s quality healthcare system.

The outreach programmes stations are located in Eldoret at the Eldomart Doctors’ Plaza; Nyeri at Kimathi Street Opposite GPO and in Gigiri in the Warwick Centre complex opposite United Nations.


Somak Travel Limited

Dear Mr Stenton,

I would like to place on record our sincere appreciation for the professionalism and efficiency shown by your team at the Casualty Department on August 31, 2001.

One of our minibuses whilst on Safari was involved in an accident in Kajiado and the seven passengers (6 British Tourists and 1 driver) were injured. They were flown out by the Flying Doctors and brought to your hospital around 1945 hrs. The care and efficiency with which each of the injured were treated was exemplary.

Please convey my sincere gratitude and appreciation to every member of your team.

Yours sincerely
Managing Director

The Blood Care Foundation

Dear Andrew,

With the completion of the filming project in Northern Kenyan, I am to express the very sincere appreciation of the Trustees for the magnificent way you and your colleagues have supported the Foundation in this, the first activity of its kind we have undertaken.

It was very interesting to note that the organisation concerned did not believe, originally, it was possible to pull off such an operation. In fact, several sources of advice they received from Australia were adamant on this point: for this reason it has been a great pleasure for the Trustees to work with such a professional team at the Nairobi Hospital, to demonstrate that with the right attitude and experience, disbelief such as that expressed can be overcome!

Yours sincerely
Michael G. Bruce



Kenya Utalii College

 Dear Mr Stenton, 

I thank you very much for your December 2000 Newsletter and also take this chance to express how I was highly impressed by the quality of the services given by your staff when I was admitted there from 15th to 18th January, 2001. 

I therefore take this opportunity to wish you all the best, do keep up your excellent services. 

Yours sincerely 

Mr Mwakai K. Sio 


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