QUALITY MEDICINES BY PROFESSIONAL PERSONNEL
Manned by highly qualified professional staff with specialized certifications, The Nairobi Hospital pharmacy prides in the quality of professional services offered to clients.
The pharmacy is committed to providing efficient services to both in-patients and out-patients, whilst ensuring that treatment is safe and appropriate. We dispense quality medicines at all our pharmacy outlets at the best price possible. Before stocking, medicines undergo a vetting and approval process by an in- house committee, The Medicines and Therapeutic Committee; a body that plays a vital governance, policy and support role for medicine use processes within the Hospital. The Hospital procures all medicines and medical supplies only from registered suppliers thereby guaranteeing our patients quality medicines at all times, especially in light of the risk of counterfeit and substandard products in the industry.
OUT-PATIENT PHARMACY SERVICES
The pharmacy department has seven outpatient pharmacy outlets; four at the Main Hospital and three at our Out-patient Centres at Gigiri, Warwick Centre and Galleria Mall; each headed by a Senior Pharmacist. At The Nairobi Hospital Pharmacy, patients and clients are assured of reliable late night pharmacy services at all our pharmacy outlets and 24 hour outpatient pharmacy services at the Main Hospital in a secure ambient environment.
BOTH LOCAL AND INTERNATIONAL PRESCRIPTIONS
We dispense medicines on valid prescriptions; both for patients seen within the Hospital and also for patients seen by doctors outside the Hospital. Patient with prescriptions written by doctors from outside Kenya may have their prescriptions rewritten by our casualty doctors and consultants and dispensed in any of our outpatient pharmacy outlets.
100% PRESCRIPTION FILL
The Nairobi Hospital prides in our commitment to offer a 100% prescription fill for our clients. The Hospital continuously relooks at her processes to ensure that they deliver all prescribed medicines. Moreover, the institution in close consultation with the Pharmacy & Poisons Board imports specialized and essential drugs that are not locally available for critical care and specific disease conditions.
The Nairobi Hospital offers very competitive prices for our medicines due to the volume discounts and bonuses we negotiate with our suppliers, which is then passed on to the patients.
Patient Support Services And Resources
The Nairobi Hospital Pharmacy offers drug information to our patients, doctors and other healthcare providers free of charge.
“Patient education is at the heart of our drug information service especially for patients on medication for chronic disease conditions”.
A variety of videos on various diseases are available for viewing in the wards by in-patients or for overnight lending to out-patients. In addition, Educational Books on Healthy living from the family doctor series on various diseases and healthy living are available for sale at a concessionary rate. These are of great help to both the patients and their families.
The pharmacy staff at the Hospital are competent in providing clinicians with poison management information including identification and classification of poisons, Clinical effects of exposure, Treatment – both supportive and use of antidotes as well as range of toxicity.
THERAPEUTIC DRUG MONITORING
This is a branch of Clinical Pharmacy that specializes in the measurement of medication levels in blood. In conjunction with the Hospital’s Special Chemistry section of the Laboratory, the pharmacy provides Therapeutic Drug Monitoring service with the main focus on drugs with a narrow therapeutic index such as Digoxin, Gentamycin etc. The objective of this service is to provide safer, more effective treatment and reduce drug related toxicity. The Hospital also extends this service to individual patients seen in other hospitals as well as other medical facilities.
BROWN BAG SERVICE
This is a free service for patients and general public who have excess or old medications that they are unsure about. Pharmacy staff provide medication sorting service (not exchange or refund) as well as information on the medications. Patients are encouraged to bring to the Main pharmacy any drugs from home for identification and advice on use or safe disposal.
DOOR TO DOOR PRESCRIPTION MEDICINE DELIVERY SERVICE
The Pharmacy has introduced a new delivery service to provide patients with a flexible access to their prescription medicines; particularly those patients on chronic disease management. Patients with valid prescriptions have the choice to be served at our pharmacy outlets or to avail their prescriptions to the Hospital for processing and delivery of the medicines to their offices or residence. This service is available to both cash and 3rd party paying patients. Clients are expected to scan, fax, email, whatsapp or deliver their prescriptions and claim forms to Main Pharmacy. Various payment modalities are available including Mpesa pay bill, debit or credit card payment or insurance and company financial undertaking. Retail pharmacies and institutional clinics are also encouraged to contact The Nairobi Hospital pharmacy for any prescription medicines they may not have in stock for their clients.
GLIVEC DONATION PROGRAM (GIPAP)
The Nairobi Hospital Pharmacy offers Glivec tablets, a product used in the treatment of Chronic Myeloid Leukaemia (CML) and Gastro Intestinal Stromal Tumors (GIST), free of charge on a humanitarian aid basis in collaboration with Novartis Pharma AG of Switzerland and The Max Foundation of USA, under Glivec International Patient Assistance Program (GIPAP). Participating Oncologists are Prof. Abinya, Prof. Riyat, Dr. Grace Kitonyi and Prof. Walter Mwanda.
- Extemporaneous preparations – especially for paediatric syrups that are not readily manufactured in standard formulations or strength e.g. Lasix suspension, Viagra suspension etc
- Sale of medical devices such as surgical items, blood pressure machines, blood glucose testing kits etc
- Exchange of faulty or non functional blood glucose testing machines free of charge in liaison with specific machine manufacturers or suppliers.
Pharmacy Service Charter
- To dispense your prescription medicines within 15 minutes of presenting your prescription
- To ensure 100% prescription fill
- To explain instructions on medication use in language you understand
- To anticipate and explain any delays
- To treat you with dignity and respect
- To accord you privacy during consultation
- To handle your information with confidentiality
- To provide you with a channel to give feedback about our services.
You will be expected:
- To present a valid prescription
- To provide full and accurate information
- To follow the recommended treatment instructions
- To contact your doctor or pharmacist for clarification on treatment
- To show respect and consideration for other patients and staff
- To settle your financial obligations.
The pharmacy is accessible for enquiries and information on the following numbers:
|Main Pharmacy||2845603 /8/1|
|Doctors Plaza Pharmacy||2846401/7|
|In Patient Pharmacy||2845602/4|
PHARMACY SERVICE HOURS
Main Pharmacy Monday to Saturday 8.00am – 8.00pm;
Sundays & Public Holidays 12noon – 6pm
Casualty Pharmacy Open 24 hours, 7 days a week
Doctors Plaza Pharmacy Monday to Friday 8.00am – 8.00pm;
Saturday 8.00am – 5pm;
Closed on Sundays & Public Holidays
Anderson Pharmacy Monday to Friday 9.00am – 5.00pm;
Closed on Saturday, Sundays & Public Holidays
In Patient Pharmacy Open 24 hours, 7 days a week
Galleria Pharmacy 7.00am – 9.00pm, 7 days a week
Gigiri Pharmacy 7.00am – 8.00pm, 7 days a week
|Outlet||Day of the week||Opening Hours|
|Casualty Pharmacy||Monday – Sunday||Open 24 hours|
|Doctors Plaza Pharmacy||
|In Patient Pharmacy||Monday – Sunday||Open 24 hours|
|Galleria Pharmacy||Monday – Sunday||7am – 9pm|
|Gigiri Pharmacy||Monday – Sunday||7am – 8pm|
Customer Satisfaction Feedback
Customer satisfaction is our ultimate goal. At each pharmacy outlet, is a suggestion box with customer satisfaction questionnaires on site. Every time you visit us, kindly let us know about your experience with our service to you by filling in these questionnaires. We are glad to receive both your compliments and your complaints. Incase our service does not meet your expectation and you let us know, we will get in touch with you for discussion on our shortcomings and how we could improve on our services. We value your feedback.