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QUALITY PROCESS
In pursuit of clinical excellence and quality healthcare services, The Nairobi Hospital has embraced Quality Improvement Principles and put forth a team of dedicated staff to facilitate the process and to bring on board all staff in the achievement, practice and sustain certification in Food Safety Management, Quality Management and Environmental Management. Our mark of distinction as a healthcare institution is CONSISTENCY. Quality Service shall be provided to all our clients; with respect and dignity, and at all times, making sure that each client’s need is uniquely met, and exceeded.
The Nairobi Hospital has demonstrated commitment to these ideals. Three certifications have been issued to the Hospital:
i. ISO 9001:2008 Quality Management System
The Nairobi Hospital shall endeavor to consistently provide quality healthcare services by efficiently combining cutting-edge technology with qualified staff and streamlined processes to all its clients. A good example of this commitment is that a client shall notice a change in the staff serving him/her and not the quality of service during each shift change.
ii. ISO 22000:2005 Food Safety Management System
Through process audits, staff training, investment in technology and nutritional values, The Nairobi Hospital shall provide all its clients with quality food; from breakfast to supper and everything in between. These meals shall be served at acceptable temperatures and with decent expedient service.
iii. ISO 14001:2004 Environmental Management System
The Nairobi Hospital is committed to the conservation of natural resources and shall as such carry out its duties responsibly, careful use of energy and water, and participate in activities that are geared towards conserving the environment; locally, nationally and regionally. Examples of these activities locally and nationally include cleanup exercises along Ngong Road, Ralph Blunche Road and Argwings Kodhek Road and tree planting and maintenance at the Nairobi National Park under the Greenline Project.
The Quality Team welcomes you to the Nairobi Hospital website.
The Nairobi Hospital is committed to quality in every aspect of the business.
Quality Policy
The Nairobi Hospital is committed to providing healthcare to international standards and aims at becoming a total quality hospital. The Hospital Management is committed to:
- Ensuring our facilities and practices consistently deliver desired levels of quality performance.
- Partnering with our suppliers in the provision of quality healthcare services.
- Recruiting and maintaining qualified personnel and developing high levels of staff competence.
- Continually improve our Quality Management System.
Dr. Cleopa Mailu, EBS
Chief Executive Officer
22nd Feb 2010
ISO Certifications
- 9001:2008 – This certification demonstrates the Hospital’s commitment to providing healthcare to international standards and aims at becoming a total quality Hospital.
- 22000:2005 – This certification seeks to ensure safety in the handling and management of food from source to the time it is served in the Hospital from our main Kitchen.
- 14001:2004 – This certification is for effective management of the environment through the elements such as energy, water, fire and the air. The Hospital was recently awarded this certification.
 Achievements of the Hospital in environmental health and safety
To ensure disposal of medical waste, the hospital has recently renovated the state of the art incinerator
The incinerator is a two stage burner system with a capacity of 900 cubic meters per hour. The system also has a purifier to eliminate gaseous contaminates before they leave the chimney into the air.
Waste management
The Hospital has colour coding of waste bags to schemes to ensure sorting at source. We recycle papers and envelopes (with confidentiality being carefully controlled).
Energy saving Innovations includes:
- Lights switch off stickers
- Office checklist
- Push time taps in all public washroom
- Hand triggers and sprinklers for gardening instead of hose pipe
 Training
Integrated Systems training is critical to the success of the three ISO certifications awarded to the Hospital. To this end, the Hospital has trained more than 100 Internal Integrated Systems Auditors charged with auditing the three standards twice a year. The Hospital has also trained 19 FSMS committee members, 22 EMS committee members and 24 OHS committee members. Other awareness sessions are periodically held for the staff.
Audits
The Certification Body – Kenya Bureau of Standards conducts surveillance audits to ensure that the Hospital continues to comply with the requirements of the standards, and has continuously and consistently upheld the continued certification of the Hospital in Food Safety, Environment and Quality Management Systems.
THE NAIROBI HOSPITAL ENVIRONMENTAL POLICY STATEMENT
The Nairobi Hospital is committed to managing environmental matters as an integral part of our operations.
This commitment will be fulfilled by proactive implementation of programs, management systems designed to prevent and mitigate activities that pose a threat to the environment.The environmental goals of the hospital are designed to protect its ecosystem i.e. environmet, patients, employees, neighbours and other customers.
We will ensure compliance with all applicable legal and regulatory requirements. The Hospital will champion the cause for conservation and prudent use of renewable sources of energy. We will minimize the waste generated and work towards the safe treatment and disposal of waste.
The Hospital will have a continuous system of communication to all persons working for or on behalf of the organization as well as the public.
This policy statement has been made available to the public by use of notice boards and the Nairobi Hospital website.
https://www.nairobihospital.org/
We will seek opportunities for continual improvement of our environmental management system and periodically report assessment progress in line with our set objectives and targets
Dr. Cleopa Mailu, EBS
Chief Executive Officer
1st July 2011
THE NAIROBI HOSPITAL FOOD SAFETY POLICY STATEMENT
The Nairobi Hospital recognizes its paramount responsibility as a healthcare provider to produce safe meals for its patients, staff, visitors and other customers and is committed to seeking opportunities for continual improvement to its food safety management system.
The Hospital’s food safety management system applies processing and management steps including transportation, receiving, storage, thawing, cooking, holding, serving, and cleaning of premises, equipment both in food preparation and rood service.
The Hospital will implement procedures to prevent any food borne hazards or infections and comply with all applicable legal and regulatory requirements related to food safety. Regular internal and external food safety audits will be conducted to verify compliance with the food safety system requirements and periodic reports on progress against set objectives and targets will be made.
This statement is available to the public on the Hospital public notice boards and The Nairobi Hospital Website
https://www.nairobihospital.org/
We will seek opportunities for continual improvement to our food safety management and periodically report assessment progress in line with our set objectives and targets.
Dr. Cleopa Mailu, EBS
Chief Executive Officer
25th Feb 2008
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