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Dr. Cleopa Mailu - CEOWelcome to this very 1st edition of The Nairobi Hospital Newsletter in 2011, a year in which we hit the ground running with a renewed sense of dedication to deliver “Healthcare with a difference”.
In setting our sights for 2011, we pause for a moment to recall some highlights of 2010 adjudged a successful year for The Nairobi Hospital – including launch of the ultra modern 17-station Renal Unit on 20th July 2010 by H.E. Mrs. Ann Dismorr, the Swedish
Ambassador to Kenya and the official launch of the Cancer Support Group on 1st October 2010 by H.E. Mrs. Ida Odinga at a very colorful ceremony.
In response to public demand that we bring our services even closer I am pleased to inform you that we are setting up outpatient centers, with the 1st being The Nairobi Hospital Outpatient Centre – Gigiri situated at the Warwick Centre, UN Avenue. Open 24 hrs a day, the facility offers a host of services including Specialist Consultation, Accident & Emergency Care, Pediatric Care, Executive Clinic, Dental Care, Diet & Nutrition, Travel Vaccines, Pharmacy, Radiology & Imaging, Ambulance and much more. I encourage you to visit the Centre and give us feedback. The next outpatient facility soon to be opened is located at the Galleria Mall, opposite the Bomas of Kenya, off Langata Rd. More are planned and we shall keep you posted. With the increase in number of patients, The Nairobi Hospital pledges to constantly upgrade and invest in facilities and you can count on the very best in healthcare. At the core of our service is customer experience and we therefore are vigilant on customer service. To this end we’ve set up a dedicated quality team to constantly monitor and ensure optimized service delivery, everywhere within The Nairobi Hospital. Related to this is our current focus on processes to improve the patient flow, especially in outpatient areas and will soon roll out an appointment system convenient to you, our customer.
On 18th February 2011, we held very successful golf tournament in aid of The Nairobi Hospital Charity Heart Fund with the theme “Celebrating Hearts Full of Life” and I take this early opportunity to once again salute everyone who continues to support CSR initiatives by the Hospital, we value your partnership. Only recently
on 18th March, a volunteer team comprising doctors, nurses, and non-medical staff from The Nairobi Hospital held a medical camp at Mugurunanyori Village located some 21km from Isiolo town identified by the Kenya Red Cross as one of the hard hit zones due to the drought afflicting some areas of our country. More than 2,500
patients were treated, and 10 tons of dry foods comprising maize flour, beans, rice and the nutritious uji mix for the young children donated.
2011 may have just begun and with the 1st quarter almost gone, some would say that it’s moving too fast. For us at The Nairobi Hospital, the year is progressing just at the right pace. We will continue to be innovative and responsive and in this journey we seek your support and partnership as we continue to offer unparalleled “Healthcare with a difference”!

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